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Thursday, October 1 • 13:30 - 14:20
Enhance OFBiz CRM with Asterisk Call Center Integration - Youssef Khaye, O-toit

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A CRM records details about any contact made with anyone that your business deals with (leads, existing customers, suppliers..)
Phone calls are still the most popular method for communicating with organisations and one of the most common CRM processes involves manually entering the call details.
Imagine being able to connect a CRM to your company's PBX system.
*All incoming calls could be automatically recorded as a communication event and linked to the correct customer, supplier, etc.
*The Call Center representative picking up the call could have the customer or supplier details automatically displayed showing all their communication history
*If legislation allows, the calls may even be recorded and made accessible from within the CRM
In this presentation we show you how to setup Call Center Integration with Apache OFBiz CRM using Asterisk, one of the most popular PBX systems.

Speakers
YK

Youssef Khaye

Software Developper, O-toit
Youssef Khaye is a Senior JEE Developer. He is very interested in Information System Integration and Architecture, Cloud Computing and System Virtualization. | | In 2008 he started working with Apache OFBiz and has continued ever since. With a varied knowledge base, he has an excellent understanding of both the technical and functional areas. | | He is also an experienced OFBiz trainer and has delivered training at different levels... Read More →


Thursday October 1, 2015 13:30 - 14:20
Tohotom

Attendees (6)